Friday, November 19, 2010
First Come First Served Not the same in every country!
When we first came to Kenya in 2009, I was extremely surprised to see many people who will arrive after you at the post office, cyber, food store except at some of the major stores, banks and few other places, and push through to stand in front of you. I don't remember this kind of behavior in Namibia (if it's the same, I can't remember because I have not been home for almost a decade). There are many things I can't remember about Namibia. Surprisingly I have vivid memories of my childhood; thus I remember this kind of behavior while I was in the refugee camp. We usually push over someone because the food or the free clothes we were given could be finished. On the other hand, I remember in the US were I spent almost a decade no matter how much in a hurry a person is, it will be perceived extremely rude to come in and expect to push over someone. Unless you have too young children, and the people themselves volunteered to give you their space, or any out of the ordinary situation.
Anyway in Kenya or let me say in Nairobi I have seen this behavior every time I went out. To make it worse the person on the other side helping you, don't even take the time to say, "No, first come first served."
One day I was in one of the major grocery store; "Uchumi" We were at the vegetable area when a Caucasian lady arrived at the area to measure the vegetables. She stood there waiting for the gentleman to return to help her. After 2 minutes, the gentleman returned, and at the same time an Indian lady came from nowhere, and she handed her bags to the gentlemen. I was walking toward there, thus I was able to experience everything. The Caucasian woman stood up for herself, in an angry voice she said to the Indian lady, "What are you doing." I was so happy. The Indian lady was caught off guard, breathing loud she said, "I'm sorry." I followed the Caucasian woman and told her, "thank you for letting her know what she was doing was not polite." She smiled and then we end up having a small talk.
Here is one of my own experience. Every time I went to our nearby neighborhood little store people came by foot or car, while you are busy purchasing, they start talking to the shop keeper about what they want to buy. The shop keeper would stop serving you, and starts serving the new person like it's the normal thing to do. I used to be upset, but never said anything except on few occasions, and everyone would look at me like I was from another planet.
Last week while I was about to give the money to the neighborhood shopkeeper, a lady parked her car about 7 feet away and then she shouted, 'Mkate, mkate" which means bread, bread in Swahili. I understood what she meant, but I didn't say anything. I went ahead and started telling the shopkeeper what I wanted. "Milk, eggs." While I was in the middle of telling him what I wanted, this same lady left her car, and she came pushing through. She gave the shopkeeper some money, and said, "two bread." The shopkeeper stopped helping me, took her money, and gave her everything she wanted. While she was there waiting for her goods, she looked at me, and said with a smile, "I hope I didn't step on your foot." I almost said, "no its ok, but I decided to be sarcastic in a nice way. I said, "you know what, I used to be very upset when I first moved to Kenya, but now I'm used to this kind of behavior here in Kenya." She smiled and said. I'm sorry, I was in a hurry.
Surprisingly, the following day we met early in the morning around 8am. She greeted me with a big smile, I greeted her back with a big smile, but I was not sure if it was her. Today I went in a shop, and it happened that she works there. She called me, and she started explaining to me why she did what she did, and she assured me that she had her 8 year old in the car that's why she was in a hurry. Anyway she repeated the situation in a funny way making me laugh so hard, and she ends up wrapping my son's school gift for free.
But to be honest I'm not really used to this, and don't know if I would ever get used to it.
Something to remember. Everyone is also in a hurry, thus let's just wait for the first person to be helped.
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