Motherhood
Tuesday, June 22, 2010
We have been in Kenya for almost a year now!
I have to admit I miss some of the little things that I took for granted in the States for examples, if I needed any help from the librarian, I just go to the library website, start typing and within 1 minute, someone will be there to chat with me, and respond to my questions. Customer service in the States is just beyond the word fantastic (Kenyan customer service is better than Namibia though, at least in the Kenyan shops people are trying to be nice. I think this has to do with competition. What Namibia needs is more businesses new ones providing an excellent service;and then all the people will be going to these new shops. The moment old businesses start to see less people coming to their shops, I'm positive they will start with the customer service training. One day I will open up a business chain similar to Walmart in Namibia, and provide the best customer service, I bet I'll drive 80% of the people to my shops). Going for a walk is in the US is fun because I can push the kids in a stroller without worrying about the cars driving on the side walk, or without worrying about bad side walks. I can drink water from the tap, I can use electric stove without worrying about the electricity bill. I miss the fast and cheep internet, don't have to worry about the electricity going off even if I have paid my bill on time, have access to one of the world's best library, have mail delivered in front of my home, washer and dryer. The list goes on... I know not everything in the USA is good for examples I prefer the African meat, baby sitters are cheaper than $3 per day, yummy fruits all the time etc.
Yes, life can be comfortable in the USA because of endless opportunities and technology that make people's life easier compared to developing countries.
But I can say this, I'm very glad we came to Kenya. It's interesting how people can get comfortable easily. Me of all people spent my childhood in a refugee camp. No electricity, no tv, but when we came to Kenya last year, I found it a bit hard to adjust.
This is a great experience for my entire family.
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2 comments:
Very interesting. aaah, I believe customer service should be a natural inborn traits in everyone of us and integral part of every bsuiness. Its soooo amazing and fantastic how customer service here in London is a root of every business you ever find around. A customer is never wrong, a customer is an integral part of the business and whatever business you happen to be having affairs with, they make sure you are happy. For example.....two weeks ago I bought a new handset.... the phone company where I bought it called me to make sure if I happy with the product...not only that I got free goodies with new the handset ( now that is a great after sale customer care service)....they are also happy to help me, show me or teach me how to have the most fun with my new phone.
Namibia is not yet a compeititive environment and I believe that shouldn't be any excuse to act nice to one another. Kindness, friendliness, good customer care is fashionable everyday, everytime, even in millions years to come, customer care is what will put every business ahead of their competitors.....Otherwise...I believe its totally pure ingorance we have in Namibia... because customer service as I mentioned before is an in born part of human beings....on the street when you go out you show friendliness or smile...you are nice to one another. Image if this never happen... it will be sad to live in such society...and that I see with Namibia..... there Sooo many complains about our little nation's lack of custmer care service. I'm glad you receiving good cutomer service in Kenya.
Yes you are right dear customers are always right. Customer service in Kenya is better than Namibia mainly in the private sectors, but in the government offices, is more or less the same as in Namibia. Once I return to Namibia, I'll do a research on this topic, and find out how many stores even bother to train their employees to improve the services. This is why it's important to travel. Now its up to us to help educate others.
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